Sentimental Analysis of Customer Reviews using RPA and Categorization of Reviews using ChatGPT

Reviews and feedback are very important for traveling websites service providers. have been shown to be in the decision-making process. Organizations businesses able improve their goods services thanks comments reviews. It is impossible read every single review due vast number of client input on e-commerce sites including forums, sites, blogs. The current approaches sentiment analysis paint a broad picture how customers feel. But order examine each customer's emotions separately resolve them, we need automate this operation. Realistically speaking, reading performing an would or highly time- resource-intensive. model customer reviews using robotic process automation categorization openAI proposed study. After analysing towards certain airline, ChatGPT was used categorise As result, now receive categories aware client's emotion, making it simple enhance experience.